Request Data Deletion

1. Overview

SMRKOMED respects requests to delete personal information, subject to applicable legal, healthcare-record, contractual and security requirements.

SMRKOMED is operated by Smrkonova Softech Solutions LLP. Where information is maintained by a clinic or healthcare organization using SMRKOMED, the clinic may need to participate in the verification and deletion process because it manages the relevant patient or healthcare record.

2. How to Submit a Request

Follow these structured steps to request deletion of personal information:

3. WhatsApp / Meta-Related Data

If a user interacted with a healthcare provider through a SMRKOMED-connected WhatsApp Business account, the relevant message information and conversation metadata processed by SMRKOMED may be included in a deletion request.

4. Data That May Be Deleted

Depending on the circumstances, information that may be eligible for deletion can include:

• Account information
• Contact information
• Certain communication records
• WhatsApp conversation information processed by SMRKOMED
• Non-essential administrative information
• Certain user profile information

5. Data That May Need to Be Retained

Certain categories of data may need to be retained and excluded from immediate deletion, including:

• Healthcare records that must be retained under applicable requirements
• Diagnostic/clinical records where retention is required
• Billing/invoice information where legally required
• Security/audit information where necessary
• Information required to establish, exercise or defend legal claims where applicable
• Other information required to be retained under applicable law or contractual obligations

6. Clinic / Healthcare Organization Requests

7. Verification and Security

Deletion is not performed automatically without verification where verification is necessary. The purpose is to prevent unauthorized deletion or tampering with healthcare information and to safeguard patient confidentiality.